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An exemplary fine: €55,500 for non-compliance with the reparability index

The penalty was imposed following an inspection by the DDPP (Direction départementale de la protection des populations), which found several infringements:

• Repairability index not displayed on electrical and electronic equipment (EEE)
• Lack of information on the criteria used to establish this index

Some thirty products are said to be affected by these shortcomings.

Conforama defends itself: a "major IT incident".

Faced with this decision, the company announced that it was contesting the penalty, citing a major technical incident. According to the company, the malfunction disrupted the regulatory display on several household appliances.

However, this justification was not enough to convince the authorities, who consider that the information obligations stemming from the AGEC law (anti-waste for a circular economy) must be respected in all circumstances.

Why is this case important?

The reparability index is a key tool in the AGEC law, in force since January 2022, which obliges EEE distributors to display in a legible and understandable way the ease with which a product can be repaired.

This measure aims to :

• Promoting sustainable products
• Encouraging responsible purchasing behaviour
• Making manufacturers and distributors more transparent

Controls will intensify, and so will sanctions. The fine imposed on Conforama is a clear warning signal for the entire sector. It's now official: the sanctions are in. The time for pedagogy is over, and the first administrative fines are real.

And this is not an isolated case: when it comes to displaying eco-contributions, penalties start at €30,000. To avoid heavy financial penalties and negative media exposure, it's imperative that retailers comply.

A growing demand for transparency in retail

Environmental labelling, whether it's the reparability index or the future sustainability index, is becoming a structuring obligation. Retailers can no longer afford to treat this data as a simple marketing "add-on".

We must guarantee :

• Regular product information updates
• Technical traceability of displayed parameters
• Continuous compliance, even in the event of a technical bug

CompliancR : secure your obligations under the AGEC Act, and automate your EPR compliance.

At CompliancRwe help distributors, manufacturers and marketplaces manage their EPR obligations under the AGEC law.

Our AI self-service platform enables you to :

• Automatically generate mandatory display information for e-commerce sites, sales receipts and in-store POP displays
• Ensure automatic data updates in line with regular regulatory changes.

CompliancR transforms a technical obligation into a lever for trust and brand image.

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