An exemplary fine: €55,500 for non-compliance with the repairability index

The penalty was imposed following an inspection by the DDPP (Departmental Directorate for Population Protection), which identified several violations:

• Failure to display the repairability index on electrical and electronic equipment (EEE)
• Lack of information on the criteria used to establish this index

An estimated thirty products are affected by these shortcomings.

Conforama defends itself: a "major IT incident"

Faced with this decision, the brand announced that it would contest the penalty, citing a major technical incident. According to them, the malfunction disrupted the regulatory display on several household appliances.

However, this justification was not enough to convince the authorities, who believe that the information obligations arising from the AGEC law (anti-waste for a circular economy) must be respected under all circumstances.

Why is this case important?

The repairability index is a key tool of the AGEC law, in force since January 2022, which requires EEE distributors to display in a legible and comprehensible manner how easily a product can be repaired.

This measure aims to:

• Promote sustainable products
• Encourage responsible purchasing behavior
• Make manufacturers and distributors more transparent

Controls will be stepped up, and so will the penalties. This fine imposed on Conforama is a very clear warning signal for the entire sector. It's now official: the penalties are coming. The time for education is over, and the first administrative fines are very real.

And this is not an isolated case: in terms of displaying eco-contributions, penalties start at €30,000. Brands must comply to avoid heavy financial penalties and negative media exposure.

A growing demand for transparency in retail

Environmental labeling, whether it's the repairability index or the future sustainability index, is becoming a structuring obligation. Brands can no longer afford to treat this data as a simple marketing "appendix".

It is necessary to guarantee:

• A regular update of product information
• Technical traceability of the parameters displayed
• Permanent compliance, even in the event of a technical bug

CompliancR: secure your obligations related to the AGEC law, and automate your EPR compliance

At CompliancR, we support distributors, manufacturers and Marketplaces in managing their EPR obligations related to the AGEC law.

Our AI-powered self-service platform enables you to:

• Automatically generate mandatory display information on e-commerce sites, till receipts and POS advertising in stores
• Ensure automatic updating of data following regular regulatory changes.

CompliancR transforms a technical obligation into a lever for trust and brand image.

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